Shipping Policy

Order Processing & Handling Time

• Processing Time: All orders are processed within 1-2 business days (Monday-Friday).
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order has shipped, you will receive an order confirmation email with tracking details.

Shipping Fees & Delivery Time

• Orders under £20: Charged a £3 shipping fee.
• Orders over £20: Eligible for free shipping.

Note: Delivery times may vary due to carrier delays, holidays, customs processing, or unforeseen circumstances.

Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your order through our Order Tracking Page or the carrier’s website.

International Shipping

• We ship to select international destinations.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• International orders may experience delays due to customs processing.

Lost or Stolen Packages

• We are not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier.
• If your package is missing, please check with your local post office or delivery provider for assistance.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us at [email protected] within 7 days of delivery. Please provide:

• Your order number
• Clear photos of the damaged or incorrect item
• A brief description of the issue

We will arrange for a replacement or refund as necessary.

Contact Us

For any shipping inquiries, please reach out to:

Email : [email protected]

Phone : +852 9473 2232

Address : Rm A8 5/F Manning Industry Building, 116-118 How Ming St, Kwun Tong, Hong Kong.