Frequently Asked Questions:
Why did your order got delayed?
In instances where the warehouse is out of stock, it becomes necessary to transfer the product from the factory to the warehouse. When this situation arises, your order may typically experience a delay of 2 to 3 business days.
Do you ship internationally?
We provide shipping services to destinations around the globe.
How we charge the shipping fees?
Orders exceeding $20 qualify for free shipping worldwide. For orders below $20, a shipping fee of $3 will apply.
How Long it takes for delivery?
The estimated delivery period is approximately 5 to 10 business days.
What kind of Payment you accepted?
We accept credit card payments through Stripe.
Can I contact you via the telephone?
We primarily provide support through email, with greater accessibility via our contact form. Should you have any inquiries, please do not hesitate to reach out to us; we typically respond within 12-24 hours.
Contact Us
In case of questions about return or refund, get in touch with us at:
Email : info@myvalvecaps.com
Phone : +852 9473 2232
Address : Rm A8 5/F Manning Industry Building, 116-118 How Ming St, Kwun Tong, Hong Kong.
Return & Refund Policy
Returns
We want you to be completely happy with your purchase. If you are not happy with your order, you may return it as follows:
Return Window: You have 30 days from date of delivery to return an item.
Item Condition: The item must be new, in its original box, and in saleable condition.
Proof of Purchase: A receipt or order confirmation is required to process your return.
Refunds
After your return is received and processed, we will notify you by email whether your refund was approved or rejected. Approved refunds will be processed within the 5-7 business days, and the refund will be made back to your original payment method. We do not refund shipping fees except in the case of our error.
Late or Missing Refunds
If you haven’t received your refund yet: Check your bank account. Call your credit card company. Refunds can take a few days to post. Call your bank. Their processing time might be different.
If you’ve done all the above and your refund is still not processed, please email us at info@myvalvecaps.com.
Exchanges
We exchange products only if they are defective or damaged. To start an exchange, email info@myvalvecaps.com within 30 days of order receipt.
Return Shipping Responsibility
Defective or incorrect items: We provide a prepaid return label. Customer-initiated returns (i.e., ordered wrong item, changed mind): The cost of return shipping is the customer’s responsibility.
If it is for an expensive item, we recommend a trackable shipping option or purchasing shipping insurance. We won’t be responsible for lost return shipments.
Contact Us
In case of questions about return or refund, get in touch with us at:
Email : info@myvalvecaps.com
Phone : +852 9473 2232
Address : Rm A8 5/F Manning Industry Building 116-118 How Ming St Kwun Tong Hong Kong
