Return & Refund Policy

Returns

We want you to be completely happy with your purchase. If you are not happy with your order, you may return it as follows:

Return Window: You have 30 days from date of delivery to return an item.

Item Condition: The item must be new, in its original box, and in saleable condition.

Proof of Purchase: A receipt or order confirmation is required to process your return.

Refunds

After your return is received and processed, we will notify you by email whether your refund was approved or rejected. Approved refunds will be processed within the 5-7 business days, and the refund will be made back to your original payment method. We do not refund shipping fees except in the case of our error.

Late or Missing Refunds

If you haven’t received your refund yet: Check your bank account. Call your credit card company. Refunds can take a few days to post. Call your bank. Their processing time might be different.

If you’ve done all the above and your refund is still not processed, please email us at [email protected].

Exchanges

We exchange products only if they are defective or damaged. To start an exchange, email [email protected] within 30 days of order receipt.

Return Shipping Responsibility

Defective or incorrect items: We provide a prepaid return label. Customer-initiated returns (i.e., ordered wrong item, changed mind): The cost of return shipping is the customer’s responsibility.

If it is for an expensive item, we recommend a trackable shipping option or purchasing shipping insurance. We won’t be responsible for lost return shipments.

Contact Us

In case of questions about return or refund, get in touch with us at:

Email : [email protected]

Phone : +852 9473 2232

Address : Rm A8 5/F Manning Industry Building, 116-118 How Ming St, Kwun Tong, Hong Kong.